Sherwood Exclusive Kemer

798mayan
01-01-1970 02:00

Wonderful family holiday!. Wanted to fit in an end of the year holiday to escape the cold weather and what a perfect choice Sherwood Kemer was! Trip included, 2 year old, mum, dad and grandad and the hotel is perfectly suited for all generations. The warm pool was a lovely touch and we all enjoyed the water park which the staff opened just for us one of the days! The food was really good at all the different locations although a few more main meal vegetarian options would have been nice but I certainly didn’t leave with an empty tummy after enjoying the huge variety of salad options. Staff were really friendly and attentive throughout, especially considering we were here on the hotels closing day and we barely noticed. Hotel was clean and spotless, We had plans to go on a couple of day trips but never left the complex as there was lots of variety on site so didn’t want to leave!. .

Blackpooljammy
01-01-1970 02:00

Beware before booking!!. My family and I have just returned from a 7-day stay at Sherwood Exclusive Resort, Kemer, booked through Jet2 Holidays. We were extremely disappointed with the standard of the hotel and the level of service provided — it fell far short of the 5★ Ultra All Inclusive experience advertised. Below is a summary of the issues we encountered during our stay: Accommodation & Housekeeping The mini-bar was only replenished for the first two days, and dirty dishes were left in our room for several days. The shower produced only lukewarm water and the air-conditioning unit was excessively noisy, making it impossible to keep on overnight. The pool area was poorly maintained: tables were left uncleared, bins overflowing, and tiles in need of urgent repair (one posed a safety hazard – photographic evidence enclosed). Food & Beverage The main buffet was understaffed and chaotic, with repetitive and average-quality food. Clean plates and clear tables were often unavailable, forcing guests to use dessert bowls as dinner plates. On multiple occasions, water was served in shot glasses and teacups. The Pranza snack restaurant had long waits (often over 20 minutes), with inconsistent food quality and no apology for delays. Several à la carte restaurants, including the 7/21 Bistro, were closed without prior notice, leaving limited options for breakfast and dinner. The drinks offering was inconsistent; ingredients for cocktails frequently ran out, and some premium drinks were only available “under the counter.” Staff behaviour suggested certain drinks were only served to guests who tipped. Staffing & Service There were clearly not enough staff to meet guest needs. Many appeared disengaged, with several observed on their phones while tables remained uncleared. The Waffle Bar staff were particularly unfriendly and unmotivated, showing no sign of customer care or service. Guests of multiple nationalities were visibly frustrated and complaining about the same issues. Facilities & Activities Daytime entertainment was minimal, with little to no encouragement for guest participation. Free stand-up paddle boarding was unavailable to under-16s, yet motorised jet-ski hire cost €100 for 15 minutes. The tennis court and equipment were in poor condition. A football purchased from the on-site mini-market (€15) split after one day. Although replaced, the second ball split within two days, and staff refused to exchange it again — refunding the €15 but declining to sell another. Unethical Review Practices A staff member, Tuncay, asked my 15-year-old son to post a Google/TripAdvisor review about the darts activity. As my son was unsure how to do this, the staff member completed the review himself using my son’s phone, creating a TripAdvisor account without consent. This is an unacceptable and unethical practice and appears to be part of a wider pattern, given the number of “one-contribution” positive reviews mentioning staff names. Response from Management We reported these issues to both hotel management and the on-site Jet2 representative. As a gesture, we were offered a table at an à la carte restaurant and received a plate of fruit and half a bottle of wine in our room. While appreciated, this token gesture did not come close to resolving the numerous service and quality failings we experienced. We were advised that the hotel had recently changed management and that operations were winding down “at the end of the season.” This is not an acceptable excuse — the hotel knows its occupancy levels and should have staffed and managed accordingly.. .

T125BOalisonr
01-01-1970 02:00

Enjoyed relaxing on the beach. This is a mixed review, the hotel has lots to offer with lots of different pools, eateries & bars. The room wasn’t cleaned very well & bedding not changed as much as it should have been. All other areas were very clean, all staff helpful & friendly . Due to to a big downpour on our last night the ceiling started leaking, maintenance & management came straight away & offered to move us to another room. A thank you to Ünal for all the amazing cocktails 🍸, to Meryem always smiling & so helpful . The lovely entertainment team Cihan, Nur, Mapan & Tuncay, thank you for the laughs & games.. .

VickiDoubleYou
01-01-1970 02:00

Good holiday wouldn’t visit again. We stayed for 2 weeks in October, two adults and a 10 year old. We’ve done all inclusive in Mexico several times but never in Turkey so weren’t sure what to expect. The hotel was beautiful and the gardens and surroundings really pretty. There are several shops on site that sell the usual snacks, suntan lotion, pool inflatables as well as shoes, handbags, purses, clothing, Turkish delight, tea & souvenirs. There’s a bar open 24/7 and there they had the friendliest staff. The water park was a hit with kids and adults but it closes between noon and 2pm. Round the pool area there were several broken tiles, one of the female toilets in the pool bar was out of order the whole time we were there. The same toilets regularly ran out of toilet tissue. The floors day and night can be very slippy so beware. Our room was clean, comfortable and the maid visited daily. The shower was a bit black and mouldy so could’ve been done with being re-grouted. The mini bar was filled daily except on one occasion during our stay. Two requests to reception and it was attended to. We were in the main building and saw reports on Facebook of guests there at the same time being unable to sleep for the noise of the loud music but we never experienced any issues with noise and not being able to sleep because of it. The main pool was heated which was great. We arrived at the pool between 8am and 8.30am and never had an issue getting sun-beds. Towels were plentiful which meant people left dirty towels on the sun-beds as opposed to returning them to the kiosk so it looked as if there weren’t many free sun-beds when there were actually quite a lot not being utilised. We never witnessed the pool surroundings being cleaned during our stay and it definitely needed it. There was a deflated lilo sat the whole 2 weeks. The food was good with lots of choice for all tastes. The temperature of the food was lukewarm at best from the buffet. Avoid dinner at 6.30pm if you can, it’s chaos! There’s difficulty in finding a clean table and there were long waits for drinks. There’s an al a carte restaurant outside for lunch, the snack bar, there’s a bbq serving lamb koftas and a little hut serving filled flat bread. There is no information on the food options provided on arrival, you’ve to find these things out for yourself. For dinner there are 4 al a carte restaurants with one visit per trip included in the stay. We went to the Italian and it was lovely. The best meal we had. Our daughter took full advantage of the patisserie, waffles and ice creams! They also provided ice lollies from the outside bars but again we found this out during our stay as they weren’t advertised. There is a food truck near the beach/main pool which serves fresh fruit between 4pm & 6pm. Nothing on the food truck to tell you the opening hours though. The majority of the guests here were Russian, German and some British. The Russians & Germans on the whole don’t queue. They go straight to the front and skip the line. Plus we’ve never experienced smoking like it with most guests smoking or vaping anywhere and everywhere! We only ever saw the entertainment team at night. They weren’t round the main pool encouraging guests to join in with the activities. Our daughter was on the verge of being too old for the kids club but she enjoyed the gaming sessions in the evening. There was a show on beside the snack bar after the mini disco. A few evenings there were live singers in the pool bar but the majority of the time it was a DJ. We saw the same act twice! We found the majority of the staff the biggest let down. They weren’t happy to be there, weren’t friendly nor helpful. We did find we got better service from those we tipped but be prepared to go up to the bar to queue for your drinks, retrieve your own menu in the snack bar and be prepared to wait. There is a cocktail menu with about 12-16 cocktails on it. Only one member of staff on the pool bar made cocktails at any given time and if he/she couldn’t be bothered they just said no. They didn’t make any other cocktails that weren’t on their list. There were no frozen cocktails nor slushes for the kids. There were 3 types of bottled beers, the wine was good, however premium spirit brands were few and far between which was disappointing and there wasn’t a huge choice of spirts either with some running out during our stay and not being restocked. Overall we had a great holiday, it’s what you make of it. We’d return to Turkey but wouldn’t go to this hotel again.. .

O7402POjasons
01-01-1970 02:00

Sherwood Exclusive Kemer - Would definately go again !. A superb value family holiday in Turkey .Room was spacious and clean .Staff friendly and Lucia in Customer services was stadout in her friedliness and help, facilities amazing including a great waterpark with slides .Activities and live entertainment all fantastic .Had a lovely spa treatment at the start to prepare the skin for the sun ! Only downside was the restaurant was to busy for the amount if waiters they had a work and this meant the tables were not cleared and ordering drinks problematic .Apart from This fantastic place and would stay again .Lu. .

750kaitlynt
01-01-1970 02:00

the best experience of my life! the staff and the hotel 100/10!!. it has been a lovely experience and would 100% come again the staff are absolutely fantastic all of them have such a lovely smile and allways keen to help and the facility’s are amazing! everywhere is so clean including the rooms, bathrooms, food areas and everywhere else! We didn’t need to leave the hotel at all because everything we need is here. 100% recommended and will be back again!. .

dainora_2023
01-01-1970 02:00

Family vocation. Our stay at this hotel was truly amazing. The atmosphere is luxurious yet very welcoming. We lived in Duplex family room in main building. The room are spacious, modern and always perfectly clean. The food was absolutely delicious — a wide variety of dishes for every taste, with fresh fruit, desserts, and excellent drinks. The staff deserve special thanks: they are incredibly friendly, attentive and always ready to help with a smile. Expecial manager Akin was very kind and helpfull. The pools and beach area are beautiful and very well maintained with plenty of space to relax. The sea is crystal clear, and the mountain views make the place even more magical. All teritory are very clean and green. We would definitely love to come back. Highly recommend Sherwood Exclusive Kemer for anyone looking for a perfect family holiday in Turkey.. .

T1468KClaurenw
01-01-1970 02:00

Lovely stay at Sherwood. Not sure how people can complain , no it’s not fully operational as is in the summer and maybe less staff so standards aren’t as high as summer but it’s also a fraction of the cost of the summer. We came as a family of 8 of all ages and really have no major complaints. Rooms were cleaned every day - spacious and nice Food - always something for everyone , snack bars are al a carte style but included in price and food was lovely but main restaurant was also ok. A la carte we tried Italian and Asian and they were both amazing ! Pools - this is probably our only negative is main pool was not cleaned well ready for the morning but all other pools were lovely and actually not that cold for time of year , water park amazing ! Beach bar closed half way through our stay but again reflected in price we paid. Entertainment every night some evenings better than others. Cocktails in main bars very good especially the lobby Overall we had a great experience with far more positives than negatives and we would definitely return.. .

8elaru5
01-01-1970 02:00

Joint Family Holiday. We visited end of October for half term , with my parents joining in. On arrival I was given a room with a wall between shower and bedroom completely crumbling and wet, as the tiles failed. I asked for a different room , which I was given - slightly better but still wet patches and crumbling tiles - but it took till 3pm and constant chasing. The call backs were promised but never heard back so had to go to reception at least 4 times to chase. The rooms in general are extremely dated with shabby walls and lifting floors , not much in terms of usual 5* AI Plus extras, such as toothpaste etc Housekeeping is to a poor standard. Food was varied and very good overall. Staff attitude overall very poor , felt like they are doing you a favour regardless how nice and smiley you are, with the exception of staff in the main bar in the arcade , lovely barmen and very nice with kids. Would also like to thank the waitress who served as in a la carte restaurant ( fish one ) as she was lovely and very patient with my parents. Pool area very dirty, towels on sunbed with no one there, so the usual issues. Entertainment very basic We put a deposit down for 10 days for next April before visiting as the price was very reasonable,but will not be going. Overall, ok holiday but not a 5* star hotel and needs a refurb badly.. .

marijusm2023
01-01-1970 02:00

Completely disappointing stay — far from 5 stars. I really didn’t want to write this publicly, but after several days of being ignored, I have no other option. I just want to share what really happened — because honestly, this hotel was one of the biggest disappointments I’ve had in a long time. From the start, everything went wrong. Nobody welcomed us properly, and although I had emailed a month in advance asking (and even offering to pay!) for early check-in, we were told it was “impossible” because the hotel was fully booked. It clearly wasn’t. Then the room situation — a total mess. The receptionist mixed up our rooms three times. We asked for separate beds for my sister and her teenage son, and they got one bed and a tiny sofa that’s way too short for him. He literally can’t sleep properly. We asked for help several times and got nothing but empty promises. And let’s talk about the so-called “5-star” quality. Our room had visible mold on the ceiling, a broken shower, a TV and phone that didn’t work, and it simply wasn’t clean when we arrived. I even sent videos to reception, but nothing changed. Restaurants were also dirty, and some staff were handling food with no gloves. It’s shocking. We were shown two other rooms — one with a cold, unheated pool (no thanks), and another that was too high for my elderly parents. Both were also dirty. How does that even happen in a 5-star hotel? What makes it worse is the attitude. Nobody seems to care. You ask something, they smile politely, and then nothing happens. It’s like talking to a wall. We’re just trying to enjoy a family vacation, not fight for basic things like a clean room and a real bed. Even the small things show how bad it’s gotten — the first morning I got a great soy latte, the next two days it was some cheap version that didn’t even taste like coffee. Pizzas by the pool suddenly “finished.” Every day something else just didn’t work. It’s sad because the territory itself is beautiful — this place could be amazing if someone actually managed it properly. But right now, it feels neglected and poorly run. Definitely not worth the price, and nowhere near a 5-star experience. I’m not asking for compensation. I just want people to know what to expect before booking. Until management starts taking guests seriously, I wouldn’t recommend this hotel to anyone.. .