Prenses Sealine Beach Hotel

josephsU4983PF
01-01-1970 02:00

Horrible staff and management, Facilities it advertises don't exist i.e no nightclub, Unsafe. I can honestly say this was the worst hotel stay I’ve ever experienced. From arrival to departure, it was a nightmare. Check-In Disaster: I arrived at 10:30 PM after a long journey, only to find a huge hole in the ceiling with water pouring down, held up by furniture and a mop. Staff repeatedly told me “5 minutes” whenever I asked about my room, while the manager eventually told me I couldn’t stay because I was a single man—implying I could “harm women and children.” Absolutely shocking and discriminatory. Eventually, I was allowed to stay one night—but only under strict conditions and with no apology. Day 2 I was told to pay £175 more or leave at first I chose leave (spend 5 hours to trying to get an alternative place) but after lastminute.com providing no alternative after waiting 24 hours for some resolution I was forced to pay up. Room Nightmare: The upgraded room I paid for (seaview and balcony) didn’t exist. Instead, I was given a rundown triple room with broken furniture, blackened toilets, missing light switch covers, limescale on taps, and a terrible smell from the drains. Later, I was forced to pay extra for a “gentleman room,” a sloped wooden chalet with broken drawers, a faulty bathroom window, and drainage issues. A can of deodorant literally rolled across the floor due to the slope. Food & Drinks: Food was consistently poor: overcooked pasta, chicken with ketchup (different cuts of chicken each day), potatoes with ketchup on, and repititive salad options (different types of lettuce or some with no cucumber). Packed lunches were meagre. Drinks were strictly limited—no flexibility even for tables ordering for multiple guests. Staff & Service: Most staff were unhelpful, dismissive, and ignored questions. Communication was chaotic, with repeated “come back tomorrow” excuses for bills and room issues. Only a few bar staff were friendly. Safety & Hygiene: The hotel was unsafe and in disrepair. The ceiling collapsed further during my stay, and housekeeping was inconsistent at best. Bathrooms were poorly maintained, and basic hygiene standards were ignored. An electrical wire from the pool lighting fixture runs into the pool (although has electrical tape on the end) Overall: This hotel is unsafe, poorly managed, and unprofessional. Rooms are misrepresented, management is discriminatory, and customer service is non-existent. I cannot emphasise enough: do not stay here.. .

Odyssey19456500250
01-01-1970 02:00

Do not stay here. ❌❌❌❌❌❌I've stayed in many hotels and I work in a hotel so I know standards people should receive when staying in a hotel. I do have to say this is one of the worst experiences I have ever had in my life.. The manager had us wait in reception at check in as he said room was being cleaned so it was being done (We arrived at 9pm) The room was big but very dirty dust was everywhere on everything considering it was just cleaned. The food was absolutely disgusting paid all inclusive and we went out every night to eat kids did eat maybe 7 time altogether at the hotel.. Room was only clean when we requested to have it done after them not doing it.. All inclusive drinks only include vodka and gin everything else you have to pay extra for..❌❌❌❌❌❌ ⛔⛔⛔⛔DO NOT COME TO THIS HOTEL YOU WILL LEAVE DISAPPOINTED ⛔⛔⛔⛔. .

648annaliseb
01-01-1970 02:00

An 'ok' stay, but remember that this is a 3 star hotel. I have recently came back from a short holiday at Prenses and it started off awfully. I arrived at the hotel at 1am (my first solo trip) for them to not have a booking for me, even though this had all been confirmed my end - I am still unsure whether this was a fault from the hotel or the company that I booked through. It took a couple of hours and eventually they did sort me a room for the night, which I was very grateful for. But again the next day it was still a lot of back and forth and I was unable to enjoy the start of my holiday because I was unsure what was happening. There was a big language barrier with only the owner speaking clear English. Because of this language barrier, I felt a lot of the time whilst the man on reception was helping me, he would then go off and help other people that he was able to communicate with better so I was stuck still unsure what was going on. This did eventually get sorted though. Because of this, I had 3 room changes within 3 days and each room got progressively worse. The last room smelt like sewerage! And I felt that was no point in complaining because 1. The language barrier and 2. They were clearly limited on rooms. The food was standard, it was okay for me as I am not too fussy but there was not many options - especially at breakfast! The drinks were ok. The staff working in the hotel shop were brilliant! The pool area is very small and limited sun beds. The beach is so close to the hotel! The owner did approach me on the last day with gifts as a way of saying sorry for the mix up in the beginning, which I was eternally grateful for! Overall, this is a 3 star hotel and 3 stars is what you get. I was very apprehensive coming here once I had seen all of the reviews, but in all honesty the stay was ok, but just ok. If you're not expecting much, then this would be fine. But I am not sure that I would recommend coming here if you are English.. .

Abuzov
01-01-1970 02:00

Motel. Of course, you need to understand where you're going when you choose this price segment in Turkey. Unfortunately, for many people, this is the maximum in tourism, and they even enjoy it here, which is why the motel has positive reviews. It makes you smile. We chose the motel based on its location as a place to stay overnight while using a rental car. However, we also enjoyed the circus that took place in the motel, which we viewed with humor. Turkey is beautiful, but that's a different story that has nothing to do with this motel! Here is some objective information from our experience with this motel. Upon arrival at the motel, they checked into a bungalow instead of a standard room. The bungalow is frankly a mole's hole. It's dark, there's very little space, and the heat is terrible on the second level. There is a very busy road running along the motel (no wonder, it's a motel) The noise she makes in the bungalow is unbearable. To get a reserved room, you need to remind the person at the reception about yourself every day, and he, in turn, will make round eyes and pretend that he does not remember who you are at all. Although they will promise to move you the day before. Then, if you are moved to your room, there will be a lot of surprises. The room stock is very old. Every day, you can hear people whining, and the receptionist shuffles them between rooms to calm them down for another day. In our room, there was no water for a while, and the room was infested with ants. The room was cleaned only once during the 14-day stay. We requested cleaning for four days, but it was not done. Every time we arrived in the evening, the room was not cleaned. Finally, a girl came and asked us what she should clean. What could we say?The cleaning staff's only responsibility is to clean the rooms before new guests arrive. The motel residents request towels and toilet paper by following the cleaning staff. On the food. The food was at the level of a triple. There are no questions. The employees who organize meals in the restaurant, from the cook to the cleaner, worked well. On the beach. The beach is nearby, and it has nothing to do with the motel. There are some funny things there, with a bunch of locals who are always eating and leaving mountains of garbage in the morning. The municipality has done a good job of landscaping, but it won't last long. In general, the motel operates in a hole-filling mode, which causes a lot of inconvenience to the guests.. .

SKingsley82
01-01-1970 02:00

Buyer beware… total disappointment. Buyer beware. Arrived and told that air conditioning was broken. We were sent to the belkon (a sister hotel) on the understanding that it was for the entire holiday. we were settled and then told to move back to the prenses after 3 nights. The food is good and the drinks are what you expect. Even the beach is accessible, but be aware it’s dirty and facilities are awful the entertainment is non existent and to be frank, this hotel is so far away from anything and nothing goes on. Management said they would compensate us at the hotel but nothing happened. .

ananaa2025
01-01-1970 02:00

DO NOT BOOK!!!!!. Worst hotel ever!!!! This would get shut down in the UK. First of all, none of the staff speak English so it’s basically a guessing game talking to them and you rely on google translate for everything. The staff are completely useless I.e. our toilet stopped flushing randomly and got blocked in the first day so I asked reception for help and they said they will send someone. 8 days later, not a single cleaner or anyone. There are no actual cleaners, it’s just the staff who do everything else being given cleaning jobs. Everything is absolutely filthy in the room, plumbing is horrible so it always smells like gutter. Food is disgusting recycled stuff from the day before, the bar said online it closes at midnight but really it’s free until 10 pm then you have to pay for drinks until midnight. Clearly a case of rubbish and stingy management and staff being given 1000 jobs If you’re British, don’t even bother booking. The other guests are all rude Russian people and the staff don’t like you. Only good thing is the weather but the hotel don’t get credit for that!. .

816cammg
01-01-1970 02:00

Do not even bother if you’re British. Arrived on Saturday night. Not a person or staff member in sight. One man at reception. Receptionist took us up to a room that clearly hadn’t been cleaned in far too long. Terrible stench, dust everywhere, leaking AC. I asked to switch rooms to one that was clean, the manager allowed us to switch and had less problems in the second room. Our toilet became clogged and stopped working on the first night. I asked reception for a plunger but was told they don’t have any. Was told a staff member would come and fix the problem, we are four days in now and still don’t have access to our loo. Location isn’t great. €25 cab to Belek, the nearest town. The food is a 3/10. I’ve not had a hot meal since arriving in the hotel. Stale, dry, reused leftovers served. Would be fine if all you ate was salad. Alcohol (unsurprisingly) not consumable. Would highly recommend you bring your own alcohol from Duty Free. The bar is advertised as closing at midnight, however there is a €5 charge per drink past 22:00. Entertainment isn’t the best. For the past two nights, the same man has been playing the same Turkish & Russian songs on repeat. Not a single English/American song played tonight. Other guests seem to be enjoying it but there are many British guests here and not a single one is in sight. I suppose you get what you pay for. £320 for a week is cheap as chips, but still, I wouldn’t advise coming here as an English Speaker as only two members of staff can communicate with you without Google Translate. Overall, a very generous 3/10. Not at all tailored towards English speaking guests. Food is abysmal, as is the alcohol selection. Spend another £200 and get a larger hotel.. .

Michidmaa
01-01-1970 02:00

. sehr freundliche menschen. .

O6291MV_
01-01-1970 02:00

Great hotel for a good price!. Wonderful hotel, amazing food and great staff. Rooms are very clean and pretty modern. Hotel is 300 meters from the beach. I personally loved the hamam (which is free everyday from 11.00 till 13.00) and massage. Thanks to Serdar, Sahin and the rest of the crew. Very good people are working here:). .

55darcyt
01-01-1970 02:00

Overhated hotel ! Actually had a very pleasant time, despite what reviews told us beforehand !. The hate for this hotel is super forced in my opinion. It’s like the other open minded reviews say, you get what you pay for. The drinks were a bit weak and the service on the bar was slow unless it was past 7.30pm, but it’s also completely off season- there would’ve been no point having someone stood there waiting all day. We went as three girls, and having read the reviews AFTER we booked we were to be honest terrified, but it couldn’t have been more the opposite. Yes, the cleanliness is questionable at points, but we paid £220 per person with flights and transfer for four nights all inclusive- all I have to ask those who have left bad reviews is were you expecting the ritz ? If you go in with an open mind, you will not be disappointed. It really is in the middle of nowhere, so if you want a nice relaxing place with no distractions this is it. If you want to go out everyday and do things, I’m not sure if I’d recommend here. Either way- don’t overthink it. It’s such fantastic value for money, the staff are friendly and they really made an effort to speak English with us which we were really grateful for, and not once did we ever think they were being rude. I’d highly recommend for a chill holiday !. .