Sentido Kamelya Selin Hotel

653beniamink
01-01-1970 02:00

A Total Disaster – Severe Illness, Hospitalisation, and Complete Denial of Responsibility. I came here expecting a relaxing all-inclusive holiday. Instead, my stay turned into a nightmare. After eating at the hotel restaurant, I ended up hospitalised with a bacterial intestinal infection and on antibiotics. In the following days, both my child and my spouse also became sick - vomiting, diarrhoea, zero sleep, and constant stress! When I approached management for help, they refused to take any responsibility whatsoever. The hotel’s “customer relations” and “quality and food safety” departments did nothing except repeat that “the hotel is not responsible” and offer meaningless excuses like “it could be from air or spices.” No concern, no empathy, no real investigation - only deflection! This experience completely destroyed our holiday. We spent days sick, exhausted, and fighting to be heard instead of relaxing. For a so-called five-star resort, this level of negligence and arrogance is unforgivable. If you care about your health and your family’s wellbeing, do not book this place. The food safety standards and guest care here are unacceptable, and their management’s behaviour is the opposite of hospitality.. .

Q4374VSolgak
01-01-1970 02:00

A Total Disaster – Severe Illness, Hospitalisation, and Complete Denial of Responsibility. I came here with my family expecting a relaxing all-inclusive holiday. Instead, our stay turned into an absolute nightmare. After eating at the hotel restaurant, my husband ended up hospitalised with a bacterial intestinal infection and was put on antibiotics. In the following days, both my child and I also became sick — vomiting, diarrhoea, zero sleep, and constant stress. What was supposed to be a peaceful family break became days of suffering and worry. When I approached the hotel management for help, they completely refused to take any responsibility. Their “customer relations” and “quality and food safety” departments did nothing but repeat the same scripted response: “The hotel is not responsible.” They even tried to dismiss it with ridiculous excuses like “it could be from air or spices.” There was no concern, no empathy, and no proper investigation — just cold deflection and denial. Our entire holiday was ruined. We spent days sick, exhausted, and begging for someone to take us seriously instead of being able to rest and enjoy our time together. For a place that calls itself a five-star resort, this kind of negligence and indifference is simply unforgivable. If you care about your health and your family’s wellbeing, stay away from this hotel. The food safety standards and the way management treats guests here are absolutely unacceptable.. .

831malekz
01-01-1970 02:00

Every time i would come Here again totally Worth It and super nice. Very nice been, Here before absolutely good would recommend to everyone. The food IS so good and the Entertainment Team are all so polite. .

344vilmab
01-01-1970 02:00

Tasteless food, everything else is good. We were on vacation from October 14-24. We liked the smiling staff, the unobtrusive SPA center staff, and the very thorough room cleaner (2202). Last year we were on vacation at the Fulya hotel, so we already knew how great the hotel area and beach were. However, both my husband and I got sick.... I was nauseous, vomited, and had a high temperature. My husband had diarrhea. I felt bad on October 17. It's good that I recovered in two days :) After reading Diana P.'s review about the rotavirus (October 21), I decided to write a review. The food was of average quality at first, then it was very poor, fish with an unpleasant smell. After the visit of "important people" (maybe the owner or director), everything changed and it was quite delicious. I especially liked the desserts :) I didn't drink alcohol, so I don't know what their quality was. The cocktails in the main bar looked tasty. I don't want to spoil the hotel's rating, so I'll give it a higher score, because overall there are many more pluses than minuses. I hope the food doesn't get worse :). .

I5775XLdianap
01-01-1970 02:00

Rotavirus!!!!. I do not recommend this hotel, it is full of rotavirus, they put you in the hospital on IVs, ruined vacation for the whole family. .

367edwinroth
01-01-1970 02:00

An irrelevant hotel. We stayed at Kamelya Collection Selin Hotel for 4 nights with my family in September 2025. Despite it being the end of the season, we chose this hotel because we expected the high service standards the chain is known for. Unfortunately, our expectations were not met. We booked a cabana by paying an extra fee, but it wasn’t ready in the morning as promised. The staff was indifferent, and we couldn’t get a clear response to our requests throughout the day. No refund or compensatory solution was offered, which ruined the first day of our vacation entirely. Room cleanliness was inadequate; towels were missing, the shower area had hygiene issues, and the minibar was never restocked. In the restaurant, especially during dinner, the staff was insufficient. No one attended our table, and we had to repeatedly remind them about our drink orders. The food variety was limited, and some items tasted stale. The pool bar was another major disappointment. We had to wait a long time to place orders, the staff was inattentive, and several drinks were unavailable. The beverages we requested for the children were either not available or delivered very late. The bar area was also unhygienic—tables weren’t cleaned, and empty glasses remained untouched for hours. The fact that it was the end of the season does not justify the drop in service quality. On the contrary, I expected more attentive service during a quieter period. After this experience, I do not plan to choose Kamelya Collection Selin Hotel again.. .

juliesophie1
01-01-1970 02:00

A Loyal Guest’s Heartbreak: Indifference in the Face of Aggression. An unjustified act of aggression by other hotel guests on the beach completely destroyed the positive impression of our two-week stay at this hotel. In addition to the physical and material damage caused, we were shocked by the indifferent attitude of the hotel management toward our situation. We were not provided with any support or assistance, which we consider unacceptable, especially since we have been regular guests of this hotel for many years.. .

zamanurrab
01-01-1970 02:00

You are amazing 🥰. We have been here before and this is our second holiday. We had a very happy and guarantor holiday. It is a wonderful hotel and we saw a nice and pleasant female staff who looks after it. Everywhere is spotlessly clean and smells nice. I would not say "mashallah" and say "it's perfect". The name is Fatma B. It is very beautiful.. .

D1529AIlidiad
01-01-1970 02:00

Lidiya Dzhorgova from Bulgaria. I am deeply thankful to your kindness especially for Mustafa Kiray the boy on the pool bar and Mesut Alcicek the the room cleaning assistant manager! I hope that you keep these two your employees for the future and I also hope you admire them Great thanks of all of you! You made our vacation like fairy tale!. .

365iliang
01-01-1970 02:00

Zumba and Gim in Kamelya Collection. We are coming to this hotel every year and it is excellent. Do not miss zumba and gim corses provided by Adriana 💃🏼🥰🥰🥰🥰🥰🥰🥰🥰. .