Bilkay Hotel

jokero385
01-01-1970 02:00

The beach is very close to the hotel, it takes 2 minutes to reach. The location was perfect, and the amenities were top-notch. I especially appreciated the friendly atmosphere and the attention to guest needs. I would definitely recommend this hotel to anyone looking for a relaxing and enjoyable stay. Thank you for Idris because he is the best staff here.. .

sinag278
01-01-1970 02:00

Experience of this hotel. It was a great experience staying here. All staff were friendly and kind, the hotel location was great because you can find anything in this location. Breakfast was open buffet and there are very options at the buffet Manager helped our problem about agency she was very helpfull just the weather was so hot we will be come in September next time. I highly recommend this hotel for everyone. .

annafer92
01-01-1970 02:00

Reccomend 🥰. small and quiet hotel. good location, just a few minutes walk to the beach. Staff are friendly and helpful. We often had dinner here as we like it quiet. The food is really good and served hot unlike when you eat out at other restaurants with lots of people. we have been guests here for 2 weeks and have never experienced staff checking bags for food as was written here. Agree that the cleaning could have been better, but other than that this place is perfect to stay in. It is central and close to shops. the hotel is family friendly Would definitely come back to this hotel. :). .

443efraimd
01-01-1970 02:00

. Really good location Excellent service Amazing food and drink Good hotel if you are looking to stay close to cleopatra beach, and it’s not far to the bar street. .

Traveler19686828239
01-01-1970 02:00

A wonderful hotel. Very lovely hotel. Right in the center of everything with a super pleasant Staff. I've stayed there 2 years in a row and will definately come back. Would highly reccomend.. .

ursular961
01-01-1970 02:00

Perfect location and friendly staff!. The location is just perfect! Walking distance to city center, right next to Cleopatra Beach (just a 4 minute walk to the beach) And also very close to castle. You can easily reach everything by foot. The hotel was spotlessly clean and well taken care of. The staff were absolutely lovely, friendly and ready to help if needed. The food was delicious with a nice variety. If you're planning a trip to Alanya, I highly recommend this place.It truly made my holiday special!!. .

E834ACdanielles
01-01-1970 02:00

Don’t waste your money. From the minute we got into the hotel we ran into an issue. No disabled access instead multiple marbel steps to get down. Therefore every day we had to carry the adapted buggy up and down the stairs over and over again. The reception area was dark and old fashioned. Pictures to follow. The young guy on the front desk was smiling and happy and a lovely fella throughout the stay. Onto the rooms we had booked 2 double rooms with a twin balcony. Not what we got we got 2 rooms at different ends of the corridor. One with 2 single beds pushed together and a cot (daughter is 2 ) then the other was a pull out chair and double bed. The sink wasn’t attached in one, leak under another meaning everything got soaked when left in the bedroom. The back of the toilet where you flush it was hanging off in both bathrooms. Light fitting wasn’t attached in both rooms. We were also on the 2nd floor when i had requested ground floor due to our son’s disability. never got moved rooms and issues we identified were never addressed. First day we got stuck in the lift i had to peel the door open with my hands. Cleaning of the rooms well they made the beds didn’t change the bedding. swept the floors not moped. Towels - 1 large and 1 small left in each room i had to ask for more as well as more toilet roll because they didn’t always leave it. Around the pool really dangerous for young children it was that deep my 17year old 6ft 2 daughter couldn’t reach the bottom. Kids pool well it’s not a pool i’ve had bigger paddling pools in my garden in the UK. The stairs were just a hole out of the pool area with no safety railings around and when people were diving around which it stated not to it made the whole area a slip mat. Shower doesn’t give any hot water till later in the day due to it being warmed with solar panels. early morning showers were a no go unless you wanted to freeze. Wifi you have to pay for it was €20 for 10 days. 4 days we haven’t had any because of a problem with the router. No refund offered. Our son is autistic and non verbal so we had made people aware although the majority of the hotel was Turkish due to it being Eid they were totally ignorant to him. Instead he was blamed for the problems in the rooms. We have left and gone to another hotel with 2 days to go. There was 6 photos on the on the beach site when i booked on leaving today there is now 20. Not a child friendly hotel or family friendly.. .

mercedizw
01-01-1970 02:00

Very nice. Hotel is beautiful an the staff are amazing couldn’t be more helpful the bar staff go above an beyond for adults an kid also very clean thank You for all your help definitely coming back again 10 out of 10 elvis the bar man is the best he makes anyone feel welcome an his English is very good. .

510havvak
01-01-1970 02:00

Very nice hotel with excellent service. Very nice hotel with excellent service. The maids were especially nice and helpful. We stayed here with three children. Central and close to Cleopatra beach. We will be back. Good breakfast. Helpful staff and very kind staff. Thank you Bilkay. .

Taina
01-01-1970 02:00

. Normi tasoa alempi hotelli, palvelu oli huonoa respassa.. .