Rixos Premium Tekirova - The Land of Legends

Safari45432364715
01-01-1970 02:00

Average hotel that shouldn’t have the Rixos Premium Badge. Having stayed at the Rixos Premium in Belek in the summer, which has to be said is incredible, I was expecting a similar standard from this hotel. Sadly that wasn’t the case, let me start with some of the positives. The location is stunning, the surrounding mountains are an incredible backdrop, the beaches is lovely, the gardens are beautifully landscaped and from the main restaurant the view out to see from the raised deck is a great way to start your day. Then the negatives, it was nigh on impossible to book in to the A La Carte restaurants and I complained daily to no avail, at one point just to try and eat some nice food, decided to pay the surcharge for one of the A La Carte restaurants…… I’ll discuss that later. The staff, barring the odd individual, (Said at the beach bar was excellent, the head barmen in both the Sports Bar and the main entertainment bar although I couldn’t remember their names) were pretty much grumpy throughout and took little interest in anyone. Waiter service anywhere was non existent. As discussed I had issues booking restaurants as they were always full on the app, although walk past them every evening and they were half empty but funny enough if you pay a surcharge guaranteed to get in a restaurant. The main buffet restaurant which due to not being able to book the A La Carte we had to eat in most nights was not great, food, although generally hot looked completely unappetizing and generally tasted the same. It states in the brochure there is a Starbucks………it’s a coffee machine at the end of a bar. So back to the restaurant we did pay for, for our family of 4 plus my daughter who will only eat chips, the meal came to €135. I don’t mind paying for nice food but this was average, pre starters came out and were placed on the table without being told what each dish was, the starters came out and they hadn’t even cleared the plates of the previous course, this happened again with the main courses, we had to keep getting the waiters attention to get drinks, the food was average at best and they charged me €15 for my daughters meal….. effectively chips. They did however take that off when I complained. All of the pools were freezing other than one, which meant everyone went to that pool, if you wanted a bed around the pool you had to be there at 8am to get one. Never had this issue at Belek, So my honest opinion, if you are looking for great service, great food, loads of sun beds, and an around stunning hotel, please book Rico’s Premium Belek. It may cost a little more but it’s worth every penny. Unfortunately we were excited by this holiday but wouldn’t return again, whilst we are pricing up a return to Rixos Premium Belek again next summer. .

ElenaU660
01-01-1970 02:00

A gem in a tTurkish azure bay.. We had a wonderful two weeks! The hotel is beautifully maintained — the rooms are clean, stylish, and very comfortable. The bay and the sea are absolutely stunning, with plenty of interesting spots to explore. I felt happy and relaxed knowing that my children were always entertained, whether in the kids’ club or on the beach, and that they easily made new friends. We will definitely come back!. .

davidgW8029YK
01-01-1970 02:00

Feels like you get a lot more than what you paid for.. The location is about 1.5 hours from the airport, sounds a bit long but definitely worth it. The mountains and sea line are stunning, as is the resort itself, don’t let the transfer put you off. We stayed in a duplex villa, double bed and 2 sofa beds. We chose this because we like to have a lounge space to hang out in, if not for you, go for the double and twin beds at the expense of a lounge area. The Duplex was perfect, clean, spacious, swim up pool, lovely decor, 2 x mini bars (included) restocked daily, coffee machine, 2 xTV if you want that (the TV’s do not allow you to cast from your phone so you may want to bring your own HDMI if you need it for kids TV. We found the bars and food excellent, ranging from chicken nuggets for kids etc to shell on king prawns, sushi, beef, excellent quality. Although there could be more vegetarian options, but enough there regardless. Pancake and waffle station was a winner in the mornings. We did try the A la carte one evening (first come first serve with the reservations), and decided to stick with the buffet dinner as there were more options for the kids (11+13). All staff were excellent, from the moment we arrived till we left. Great service, friendly and never an issue to help you. We loved the WhatsApp group they set up for our room, drop them a message for extra snacks, drinks etc in the room and it’s sorted in less then 20 minutes. Great idea, especially if you aren’t some one that likes call reception or asking directly. Starbucks and ice cream bars were also very much appreciated and taken full advantage of. You can also get cornets, magnums etc from the Vista bar on the beach. Table service to your lounger from the bar via QR code, again excellent service. My wife took advantage of a number of beachfront yoga classes etc and loved it. Evening entertainment was good, great bands if that’s your thing. We would normally leave the resort to explore but we didn’t leave once because it was such a lovely place to be in. If you want a great holiday, with something for everyone, I really would recommend Rixos, you won’t be disappointed. We will be back, especially for the autumn half-term. .

Fearless147901
01-01-1970 02:00

Very disappointing. Very disappointed with this stay. Not the 5* experience we are used to in Turkey. Travelled with my husband and 2 teenaged children. We have been coming to Turkey during October half term for the last 7 years and stayed in various resorts as we like to try somewhere new each time. This was the worst stay we have had in Turkey. It started with arrival, very underwhelming as no arrival drinks. No matter how late we have arrived at other hotels there has always been water, juice etc being offered while we check in. Receptionist then tells us our room has been upgraded but when we get to it we have exactly what we booked which was a 2 bed deluxe family room in the main building. The room was nice, I wouldn’t describe it as ‘deluxe’ it was clean, comfortable & modern however poorly designed barely any storage or drawer space and quite small compared to other hotel family suites we have stayed in. The hotel itself is beautiful, nice decor, well kept, very clean and grounds are well maintained. However the service is what lets this place down, definitely not 5*. Buffet restaurant was the worst, had to seek waiters out each day to ask for drinks they are not attentive at all. In other hotels as soon as they see your glass almost empty they are rushing over to refill or ask if you would like another. Not here, even sometimes after asking for drinks the waiter would disappear off and not come back so we would have to flag someone else down and ask again, then wait another 10mins for them to arrive. The patisserie was also bad for this, twice we went in there and either got ignored or had to wait ages for our coffee’s. Again nice setting just awful service. A lot of the staff are quite rude and not friendly at all , with the exception of one or two who went out of their way to have a joke and actually smile and interact with us. This can make you feel quite uncomfortable when using the bars/restaurants. The food is nice but very repetitive, same things every day and never hot. All the dishes are luke warm so not enjoyable. No theme nights which is what we have experienced in other hotels which make for a welcome change. This made us want to utilise the al a carte visits however this leads us to our next awful experience…… The booking system for the a la carte restaurants is a joke. If you don’t get logged in at precisely 10am they get booked up. We Managed to get the Mandarin reservation on our 3rd day, which was exceptionally good. The food and service offered in there was excellent. We then tried for the rest of the week to get the Mexican but couldn’t, I keep getting an error message come up in the app, it would kick me out and then by the time I logged back in it said the restaurant was fully booked, so frustrating. We did manage to get the Turkish on our last night, the service in here was also very good but food a bit disappointing. The waterpark is good but unfortunately 2 of the main slides were shut off during our stay so we only visited twice as it became a bit boring for the kids. It is also quite out of the way from anything so doesn’t make you want to spend any time down there as nowhere to get any snacks or drinks while the kids use the park. Overall we were very let down with this hotel, compared to what we have experienced previously in Turkey (for less money too) we would not return here.. .

Katja_Gor
01-01-1970 02:00

Vacations with family. Good hotel. A lot of facilities. Plage with very comfortable sun beds : 5. Beautiful territory. Calm after 11pm comfortable beds in the rooms. Nice staff overall, especially in a la turque restaurant. Travel agency Consul was also great. .

21jess21
01-01-1970 02:00

Quite disappointing for a Rixos! Will not be returning.. Quite disappointing for a Rixos, would not return. Please read, honest review. As a family of 2 adults and 1 child, we have been to Rixos The Palm Dubai and Rixos Premium Belek both during August and both hotels exceeded our expectations in all aspects with the main focal point being the incredible service. For this reason we chose to holiday at another Rixos with the only difference being, we travelled during October which was cheaper than August but we accepted that we were not garunteed the same weather (and this was the case as we had a real mix of weather, it was significantly cooler and at times chilly and very overcast but we had some good sunny days too). We still expected the same service but sadly this was not the case. This hotel is set in a beautiful location, the grounds are picturesque and there are good facilities for children. The rooms are modern and clean BUT designed poorly and impractical for a number of reasons. We arrived after a long transfer and there was no welcome drink, not even offered a bottle of water. We were told our room had been upgraded (it had not, an unnecessary lie, it was exactly what we booked). We booked a deluxe double room with sea view for 3 people. Our bed was comfortable and the pillows were good quality but our daughter was expected to sleep on a single fold out chair / sofa bed which was not only small but rock hard and extremely uncomfortable. As a result she ended up in bed with us for the duration of the holiday even after several attempts to try and soften the chair with quilts etc. She constantly fell through the gap in the middle of our two beds which were pushed together. Our room was on the first floor in the main block and the first thing we noticed was the aircon was not working, it was cooler in the corridor than in our room. We were lied to by reception several times who said they had sent an engineer to “fix the air con”, this “game” went on for 2 days, the room was 26-27degrees at night, not pleasant and we spoke to several other guests who also complained for the same reason. In a nutshell the hotel shut air con off during winter season and only have the fans on despite it being advertised by TUI as a room with air con they fob off everyone and don’t explain the truth to guests, this resulted in us being unable to unpack properly as we were waiting a room change. On the third day this eventually happened, our new room had air con but still not fully functioning. The sink was blocked and we had waste coming up every time we used it like other peoples hair shavings. The tv didn’t work and the shower overflowed and flooded the room several times so we had to keep pausing mid shower to allow the water to drain and mop up the water with towels. The toilet stank of stale urine so bad we purchased our own bleach and wipes and cleaned it ourselves. There was only half a cupboard with a few hangers for 3 persons clothing to hang, no drawers and very little space for access to clothing. The biggest bug bare was the awful system used to book the all a carte restaurant’s which you are allowed to visit once during your stay. Other reviews mention this awful system so I won’t go on, we were informed that it was due to change after so many complaints to management, it simply doesn’t work. Every day was a fight to get booked into a restaurant, you can’t book in advance only on the day, the main Buffett was pretty poor. No themed nights, lukewarm food, repetitive and disappointing compared to other Rixos. The service was a joke, we were ignored every time we sat in the lobby and waited on average 20 minutes to be served. Staff were rude and inattentive. At the main Buffett we struggled to get their attention and in the end it was quicker to clean our own table, fetch our own cutlery and set ourselves up. Around the pool there were only ever 1 or 2 staff taking drinks orders. Again if you wanted a drink it was best to go to the bar ourselves. Cocktails were often pre mixed or out a machine, everything served in plastic cups, again nothing like Belek or the palm! The lazy river and water park shut quite early in the day, this was a shame and there was nowhere close to get a drink after this time either. The only time we experienced some form of good service was at the all a carte resturants (including the Italian which we paid for) and when we paid £250 to hire a cabana for the day. We travelled with friends who experienced all the same issues as us (excluding aircon issues as they stayed in a 2 bed family room which is not part of the main hotel). Upon checkout we were not asked how our stay was, we were not wished a pleasant journey home we were just billed and told we couldn’t get a receipt as the machine didn’t work. We complained several times to guest relations during our stay, in order to get moved rooms, to get the sink unblocked, to get the tv fixed, to mention the poor service and the restaurant booking issues. Guest relations were able to occasionally help with restaurant bookings but this caused us stress every day and we could not plan our days/evenings in advance. Even though we were told the hotel was at full capacity we were also informed that they had less staff working compared to summer months… this made no sense as it was very obvious the extra staff were needed! Sadly we will not be returning to this hotel.. .

X3100YCmatthewm
01-01-1970 02:00

Excellent. Everything was spot on Plenty activities Staff very friendly and welcoming Especially caan and yagmur Definitely would come back next year. .

Paradise762869
01-01-1970 02:00

Very good hotel. Hotel excellent. Food was very good standard. Staff very helpful especially kaan and yagmur. Would recommend and will be going again.. .

R409LO_
01-01-1970 02:00

Our stay at Rixos Premium Tekirova was absolutely wonderful! The hotel exceeded all our expectations in every way — from. Our stay at Rixos Premium Tekirova was absolutely wonderful! The hotel exceeded all our expectations in every way — from the beautiful location surrounded by mountains and the turquoise sea, to the world-class service and attention to detail.. .

_C9753PW
01-01-1970 02:00

Super. The staff were super friendly and always ready to help. You can really feel that they care about guests’ comfort and happiness.. .